Seminar-training
Business etiquette
Goal
- Create and improve own personal image
- Consolidate the skills of the employees and raise their communication culture
- Evaluate and improve the company’s business relations in the local and in the international environment
- Obtain motivation, become convinced of one’s capabilities, consolidate the obtained knowledge in independent work
Target audience – up to 12 participants in the group
- Company managers, office managers and management
- Service personnel, employees that have contact with the clients
- Sales representatives
- Anyone who wishes to improve one’s manners and image
Methods
- Seminar in the form of discussions and practical training with active involvement of the participants
- Role playing, work in groups
- Exchange of experience
- The participants retain the seminar materials
- Practical classes in restaurants
Time – agreed upon depending on the client’s needs
Content
- Getting acquainted
Form and content of greetings
Significance of the first impression
Business cards - Table manners
Choosing the menu
Napkins and place cards
Table instruments and their sequence
Table conversations - Etiquette and international norms of politeness
Norms of politeness in various countries
Significance of travel in the life of an individual - Phone conversation
Beginning the conversation
Topics
Voice tone and language rhythm - Invitations and greetings
Preparing invitations
How to choose the present and flowers
Greeting cards
Refusals - Organizing business meetings. Meeting the guests
Preparing the program
Meeting the guests and norms of behavior in the hall and salon
Placement of the guests by the table
Trainer – Kristīne Martinsone