Communication

Goal

To improve business communication skills
To master variative methods for managing talks with the client (any person) to achieve one’s goals
Master bargaining skills
To know one’s skills, advantages and potential in talks with the clients (any person)
Obtain motivation, conviction of one’s ability, consolidate the obtained knowledge in independent work
Improving the competitiveness of the employees

Target audience – up to 12 participants in the group

Methods

Seminar – training with active involvement of the participants, discussions and exchange of experience
Video training, situation modeling, playing out situations, analysis, feedback and recommendations
The participants retain the seminar materials
Assertiveness training
Prior to the seminar – questionnaires, creation of situations for the video training – maximally close to reality

Time – 1 or 2 days (depending on the goals of the client)

Content

Communication

The declared and hidden goals and motives of the client, their discovery The goals and results of communication
Communication styles, their choice
The role of individual image. Interaction of images
Empathical listening. Paradoxal communication
Recognizing manipulation
The principles of business meetings (negotiation)

Rationality, understanding, communication, credibility and not using a patronizing tone, separating the interlocutor from the theme of the conversation, priorities of interests rather than positions, determining criteria
Modeling situations, role playing (video training):

Strategic negotiation methods:

Positional market, principal talks, variative methods, integration method, compromise methods, etc.
The tactical methods of negotiation, their choice in accordance with the psychological characteristics:
Leaving, waiting, salami, packeting, raising the previous level, false accents in own positions, stating demands at the last moment, raising the complexity level of the discussed issues, revealing the direct position, accepting the first proposal of the partner, surprise, bluffing, etc.

Trainer – Vita Gulberga