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Practical seminar

Management

Goal

  • Improve the work organization principles for the management
  • Improve management skills and methods. Gain new ideas for further work
  • Understand and master the basic principles of delegation
  • Master the methods of employee evaluation, motivation and the creation of development plans
  • Obtain motivation, become convinced of one’s capabilities, consolidate the obtained knowledge in independent work

Target audience – up to 12 participants in the group

Methods

  • Seminar – training with active involvement of the participants, discussions and exchange of experience
  • Role playing – situation analysis, feedback. Individual and group work. Test
  • The participants retain the seminar materials
  • If necessary, after the seminar – feedback and recommendations

Time – 3 or 4 days (depending on the client’s needs)

Content

  • Manager skills, functions, roles, goals and motivation
  • Management levels, styles. The power of the manager
  • The role of the manager

    Strategy. The Boston matrix. SWOT analysis. System, processes, employees

  • Client potential

    Client segmenting. Work with new and existing clients

  • Planning results and activities

    Goal planning. Necessary resources
    Specific work task, control, reporting system
    Assigning work tasks

  • Dividing the work time of the manager and the employee
  • Evaluating the work of the employees

    Result – investment – competence. Possibilities of evaluation
    Analysis of results and planning further steps
    Program of instruction and development. Knowledge management

  • Alternative management. The most frequent management mistakes. Basic principles of excellence
  • Organizing collective work

    Delegating functions and powers. Control mechanism
    Responsibility for achieving goals. Methods of management impact
    Business standard. Business functionalism. Constructive criticism. Control mechanisms, choosing and implementing them

  • Individual talks, their psychological basis
  • Meetings and conducting them

    When should a meeting be called? Goals, tasks, time, order of the day
    Functions of the manager (chairman) in the meeting. Types of meetings. Methods of controlling the course of the meeting
    The decision-making process
    Presentation in the meeting, methods of holding interest. Risk factors, their evaluation

  • Employee motivation

    12 factor motivation test of Richie and Martin, using it in practical work
    Types of motivation, their individual effectiveness
    Methods of explaining the mission and duties of the sales person
    Explaining the work tasks depending on the motivation of the employee
    Creating team motives. The role of the leader in the team
    Psychological barriers, overcoming them

Trainer – Kaspars Savickis