Seminar-training
Shop management
Goal
- Improve the work organization principles for the management
- Improve management skills and methods. Gain new ideas for further work
- Understand and master the basic principles of delegation
- Master the methods of employee evaluation, motivation and the creation of development plans
- Obtain motivation, become convinced of one’s capabilities, consolidate the obtained knowledge in independent work
Target audience – up to 12 participants in the group
Methods
- Seminar – training with active involvement of the participants, discussions and exchange of experience
- Role playing – situation analysis, feedback. Individual and group work. Test
- The participants retain the seminar materials
- If necessary, after the seminar – feedback and recommendations
Time – 2 or 3 days (depending on the client’s needs)
Content
- Goals and motivation
The declared and hidden (the expected attitude) goals and motives of the client, their discovery
The goals and results of communication. Employee goals and motivation
The "Difficult client".
Attitude towards the clients. Ways of expressing attitude. The conflictual attitude
The role of individual image. Stereotypes - Situation modeling, audio training – communication oriented towards service or work with "difficult" clients.
- The role, functions and duties of the manager
Goals, motivation, responsibility
Management styles and the preconditions for their choice. Manager or Leader - Planning, control and measurement of effectiveness of employee activities and results
Company goals – goals of shops
Work processes, understanding them
Planning employee goals and activities. Responsibility for achieving goals
Individual (specific) work task
Employee control, criteria and methods for evaluating effectiveness
Instruction of new employees and their introduction to work - Employee motivation
12 factor motivation test of Richie and Martin, using it in practical work
Types of motivation, their individual effectiveness
Explaining the work tasks depending on the motivation of the employee - Delegating functions and powers
Principles and conditions : Who? To whom? When? How?
The individual style of delegation, its effectiveness. Control mechanism
Strengthening responsibility as a precondition of successful delegation - Individual talks, their psychological basis
- Role playing, situation modeling – communication oriented towards the manager’s work with subordinate employees:
Internal communication in the shop (manager – employee)
Strategies for resolving internal conflicts
Psychological interaction with subordinate employees
Feedback
Trainers – Kaspars Savickis and Vita Gulberga