Workshop programs
The training and seminar topics are arranged in 3 groups. The questions included in the topics may be chosen and modified in accordance with the company’s field of activity, specifics and the professional level of the participants.
WORK WITH CLIENTS – COMMUNICATION, SERVICE, SALE
- COMMUNICATION
- CLIENT SERVICE
- CLIENT SERVICE AND SELLING
- CLIENT SERVICE AND SELLING IN THE SHOP
- CLIENT SERVICE. WORK WITH “DIFFICULT, UNSATISFIED” CLIENTS. STRESS MANAGEMENT.
- DEALING WITH KEY CUSTOMERS (key accounts)
- WORK WITH “DIFFICULT, UNSATISFIED” CLIENTS
- WORK WITH “DIFFICULT, UNSATISFIED” CLIENTS. STRESS MANAGEMENT.
- PROFESSIONAL EXHAUSTION SYNDROME and STRESS MANAGEMENT (overcoming tension)
- BUSINESS COMMUNICATION ON THE PHONE
- SELLING ON THE PHONE
- GOAL-ORIENTED SELLING
- GOAL-ORIENTED SELLING PRO
- PRESENTATION FACTOR – A SUCCESSFUL PRESENTATION
- EMPLOYEE INSTRUCTION (train the treners)
- WORK WITH THE MEDIA
- BUSINESS ETIQUETTE
-
VIDEO AND AUDIO TRAINING
- Client service
- Selling and additional selling
- Work with clients in shops
- Work with “difficult” clients
- Communication on the phone
- Work in tenders
-
INDIVIDUAL TRAINING
- Shared visits with the sales person
- Analysis of phone conversations
MANAGEMENT
- MANAGEMENT
- SALES MANAGEMENT
- SHOP MANAGEMENT
- SITUATIONAL MANAGEMENT – “FROM THE CORRECT TO THE ADEQUATE”
- MANAGEMENT OF NDIVIDUAL TALKS AND MEETINGS
MARKETING
- PRACTICAL MARKETING
- MARKETING PLAN AND PLANNING
- MARKETING IN A SALES ORGANIZATION
- COPYWRITER (the skill of writing texts)
- BASICS OF MERCHANDISING